How do I contact Ongoals Customer Service?
You reach us most easily through Facebook Messenger, but We also respond quickly to e-mail to kundservice@ongoal.se. You can also use our contact form.
How long is the processing time for Ongoal's customer service?
We usually respond immediately via Facebook Messenger and always within 24 hours of email.
How does Ongoals order confirmation work?
After placed order, we send a confirmation to your email address, which applies as both receipt and guarantee that the order has gone through. It is important that the correct email address is specified. Have you placed an order on www.ongoal.se And not received an order confirmation from us by the mail, we urge you to contact our customer service.
How do I get information about Ongoal as well as offers about promotions and news?
By liking and following us on Facebook Or subscribe to our campaign and newsletters, you are constantly updated. We are also at Instagram and Twitter.
How does Ongoal's invoice payment work?
Once you have selected an invoice as a payment method, you will receive an invoice sent to your email address. The invoice must be paid to our payment partner Klarna.
What different payment options are available?
We offer card, invoice and account payment as well as direct payment via Swish.
How does my discount code work?
Once you have received a discount code, enter it at the designated place at checkout and press apply. You will then receive direct information about whether your code is valid or not. Most discount codes only apply to regular prices. If you are unsure of what applies to your code, we will encourage you to contact our customer service.
How long is the package left before I have to pick it up?
Your shipment will remain with the agent for 14 days after you have received your SMS notification. After that, the package returns to us, whereupon we charge a fee of SEK 250 for handling unreleased shipment.
How much does the shipping cost?
For ombudsman delivery within Sweden, the cost is SEK 49 for orders below 500 crowns and freight -free for orders over 500 crowns. We want you to feel safe with your purchase with us and Offers free exchanges on all products except on training and ball machines. When you If you use your right of withdrawal for a refund, we offer a return slip for SEK 69. You Responsible, book and pay for return shipping when using the right of withdrawal of training and ball machines.
We offer ombudsmen via Bring, DHL and Postnord as well as home delivery with Bring.
How long is the delivery time?
We expect you to have your shipment within 1-2 working days depending on the time your order is placed. If the product is an order item, the delivery time is 3–5 working days. Delivery time appear uner each product .
How do I know that my package is available to pick up and where should I pick it up?
Once the shipment has arrived at the delivery point, you will receive a notification via SMS or e-mail, depending on what you have chosen, which contains all the information you need to be able to retrieve your shipment. Which agent to which the package comes is controlled based on your postal code.
You can also follow your broadcast in the app My Packages, which are available for download for free on the App Store and Google Play.
How do I get my being delivered?
We offer ombudsmen via Bring, DHL and Postnord as well as home delivery with acknowledgment via Bring.
I haven't received my package. What should I do?
Once we have received your order, an order confirmation will be sent to you via email and when we send the goods from the warehouse you will receive a new email with a tracking link to our partner. In case of any questions, we encourage you to contact our customer service.
How do I do if I want to return an item?
You have the opportunity to send back parts of or all your shipment in return within 60 days. You need to contact our customer service to get a return number used on return. Refunds are then made within 14 days from the time we have returned the item unused and in unchanged condition with original packaging. It is not possible to return hygiene items such as underwear or massage guns if the seal is broken. In case of any questions, we encourage you to contact our customer service.
My package was damaged on arrival. What do I do?
We are responsible for products that are damaged or will be removed upon delivery to you. When receiving the goods, it is important that you check that the goods are not damaged. In the event of any transport damage, you must immediately report this directly on site to the agent.
How do I do if I want to advertise an item?
We comply with the Consumer Purchase Act and the recommendations that apply to complaints. Only original errors are covered by the right of complaint. For example, the right of complaint does not include errors caused by normal wear and tear. We urge you to save the order confirmation as a receipt for your item. In case of any questions, we encourage you to contact our customer service.
I have made a return. What happens now?
A return takes between 5-10 working days to manage and we will feedback to you via email as soon as your return is handled. If you have chosen to pay by invoice, your invoice will be adjusted/shredded depending on whether you have sent back parts of or your entire order. Remember to keep track of the due date on your invoice. If the due date is approaching, you may need to extend it by contacting our customer service. If you have chosen to pay by card or via Swish, the money will be deposited into the card/account used at the time of purchase.
How long do I have open purchase?
When you shop with us you always have 60 days open purchase.
I want another blade on a floor club. Can you change leaves?
Absolutely! If you want any other color, model or hardness on the blade, we change it completely at no cost (the service does not apply to campaigns).
Can I wish weight on the paddle racket?
If you want a specific weight range on a paddle racket, you can contact us via Facebook Messenger or E-mail kundservice@ongoal.se. It is also possible to add an order note on your order when ordering.
How does the purchase guarantee work via Pricerunner?
When you shop with us, you are covered by Pricerunner Purchase Guarantee. Thus, your purchase is protected up to SEK 50,000 if any problem arises. The purchase guarantee costs nothing and applies to registered users at Pricerunner.
Even if you are not already a member of Pricerunner and have ended up with us through Pricerunner, your purchase may be covered by the purchase guarantee. All you need to do is register with Pricerunner within an hour after your purchase. Becoming a member costs nothing and takes less than three minutes.
Get PriceRunner Purchase Guarantee today
With Pricerunner Purchase Guarantee, you will receive compensation for damaged goods, if the delivery of the goods fails, if an individual item is missing at delivery or if the item is incorrect. In order for the purchase guarantee to apply, the order needs to be addressed to you as a private person.
The purchase guarantee replaces you for both purchase and shipping costs and any direct financial damage that the customer may have suffered. For depreciation, missing income or other direct or indirect costs, no reimbursement is paid.
For full conditions and rules regarding the purchase guarantee is prompted you Contact PriceRunner's customer service.